Effective Date: 06/29/26
Company Name: Kadrex Solutions Corp
1. Overview
Because Kadrex Solutions Corp provides insurance-based Durable Medical Equipment, refund eligibility is limited and depends on the nature of the transaction.
2. Eligible Refund Situations
Refunds may be issued only for:
- Duplicate payments
- Billing errors made by our company
- Services not delivered as intended
- Administrative processing errors
3. Non-Refundable Situations
Refunds will NOT be issued for:
- Insurance claim denials
- Lack of insurance coverage
- Equipment already delivered or used
- Patient changes of mind after processing begins
- Delays caused by insurance or third parties
4. Insurance Disclaimer
Insurance approval or eligibility verification does not guarantee payment. Any unpaid balances may be the responsibility of the patient.
5. Refund Requests
To request a refund, contact:
Email: main@kadrexsolutions.com
Please include:
- Name
- Order or invoice number
- Reason for request
6. Processing Time
Approved refunds are processed within 5 business days, depending on banking and payment systems.
7. Changes
We may update this policy at any time.
8. Contact Us
Kadrex Solutions Corp
Company address:101 Hudson St, STE 2100, Jersey City, NJ 07302
Email: main@kadrexsolutions.com
Phone: 973-321-7872